Policies
Refund policy.
Draft for organiser review — confirm with your legal adviser before launch.
General
Tickets are non-refundable except where stated here or required by law.
Cancelled or rescheduled events
If an event is cancelled by the organiser, ticket holders will be refunded to the original payment method. If an event is rescheduled, you may keep your ticket or request a refund within the window announced.
Failed or duplicate payments
If you were charged but did not receive tickets, contact us with your order reference — verified payments without issued tickets are refunded or fulfilled.
Timing
Refunds are initiated through our payment provider and typically reach your account in 5–7 working days, depending on your bank.